Location: Kendal, Penrith or Barrow (including agile working and working from home)
Contract Type: Permanent

Are you motivated to work for an ambitious Organisation, here to empower and inspire our communities to thrive?

Every staff member plays a part in our success and achievement through the challenging work we do, how we do it and how we can do it better. Ideas are continuously encouraged, new ways of working are trialled and we apply learning through experience. Through our ‘one team’ approach, we work in an agile way to empower our staff to be able to make decisions that place our customers at the heart of what we do and ultimately to empower and inspire our communities to thrive.

About this opportunity

This is an exciting opportunity for you to join the Public Protection Team within Westmorland and Furness Council, as a Regulation and Compliance Officer in our Licensing Team.

In this role you will work with licensed premises, taxis, boats, street trading, gambling, and temporary event notifications to protect public safety through licensing. You will enforce legislation and local requirements of licences and will be expected to attend some sub-committee meetings and engage with Councillors. You will also be expected to undertake other duties from time to time in relation to events within the area.

You’ll be joining a dedicated team who handle a high volume of work across a diverse area, including the rural communities of Lakeland and Eden with high annual tourist numbers, and the industrial powerhouse of Barrow in Furness. This includes licensing activity in over 2000 premises for alcohol and entertainment, 700 Hackney Carriage and Private Hire drivers, 600 vehicles and operators, large scale music events, and gatherings such as Appleby Horse Fair.

Who we are looking for…

You must have a ‘role up your sleeves’ attitude, attention to detail, accuracy and excellent customer focus to deliver high standards of service and seek to resolve cases as quickly and efficiently as possible.

In addition you will have:

• Demonstrable experience in working in a Regulatory role.
• Proven ability to understand and comply with legislation and regulations.
• Proven ability to analyse, problem-solve and respond to requests and understanding when to escalate a case
• Proven ability to be accurate, detailed and professional in approach to work
• Proven ability to deliver high standards and good customer service
• Strong ICT skills and a proven ability to learn new systems quickly
• Excellent written and verbal communication skills,
• A full UK driving licence and regular access to a vehicle.

Qualifications: 

• Technical, vocational or professional qualification at degree level or equivalent experience (NVQ Level 4)
• Professional Licensing Practitioners Qualification (Institute of Licensing), would be an advantage.

What can we offer you!

Working at Westmorland and Furness Council you will receive a variety of benefits, including a competitive pension scheme, enhanced annual leave allowance and other various perks and discounts schemes. For more information about life at Westmorland and Furness Council and what we can offer you, please visit our Careers site. Our benefits | Careers (westmorlandandfurness.gov.uk)

Would you like to find out more?

For further information about this role, such as responsibilities and essential criteria please view the below attachments:

• Post Specification
• Role Profile

If you have any queries about this role or would like an informal chat about this opportunity, then please contact Sean Hall by emailing sean.hall@westmorlandandfurness.gov.uk

Application and Interview information

Closing date: 20 November 2025

Interview date: w/c 01 December 2025

We are currently operating both in-person and virtual interviews. Options will be discussed with candidates once they have been invited to the interview stage of the process for this specific position, and if you have any concerns or adjustments are needed, we are happy to discuss this with you.

Westmorland and Furness Council are now able to offer sponsorship for Skilled Worker Visa applications for eligible roles. Please note, we cannot guarantee the eligibility of all of our roles, therefore, if you would like more information on roles that may be eligible please visit the government website –  Skilled Worker visa: eligible occupations and codes – GOV.UK.

Safer Recruitment & DBS

At Westmorland and Furness Council we are committed to safeguarding and promoting the safety and welfare of children, young people and adults at risk and we expect all workers, employees and volunteers to share our commitment.

This role is exempt from the Rehabilitation of Offenders Act (ROA) 1974 and requires a satisfactory Enhanced DBS check with a Children’s Barred List check.

Please note this role involves working in regulated activity with Children. It is an offence for people who are barred from working in regulated activity to apply for roles that require them to work unsupervised with Children.

Equality, Diversity, and Inclusion

Westmorland and Furness Council is committed to improving the diversity of its workforce to better reflect the communities we serve. We welcome applications from everyone and work to promote an inclusive, supportive culture that values and celebrates our differences.

As a Disability Confident Leader, disabled applicants, who meet the essential criteria of this job, are guaranteed an interview.

We also offer guaranteed interviews to Armed Forces personnel and veterans and those in care or care experienced and under 24 years old (someone who has been looked after by a local authority at any point, for any length of time, e.g. foster care, residential care, or under the guardianship of a local authority) that meet the essential criteria for the role.