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New gambling ID and age verification rules Published Date: 20/03/2019

ID and age verification rules for all UK online gambling operators is set to change from May 2019 to ensure gambling is ‘fairer and safer’ for UK consumers.

The Gambling Commission recently announced its new customer identity verification rules. The new requirements are part of the regulator’s three-year plan to ensure a ‘fairer and safer’ gambling environment for UK consumers.

Under previous rules, online gambling operators were allowed a 72-hour window in which to conduct age-verification checks. Under the new rules, online gambling operators must now ensure a new customer is of legal gambling age before allowing that customer to deposit funds into their account or make any bet, whether that bet is made using the customer’s own money or funds provided via a free bet or bonus.

Online reports have said that operators will now have to verify name, address and date of birth of customers before allowing them to gamble, while any additional verification questions must be asked “promptly.” Customers must be informed about the type of identity documents or info that might be required, the circumstances under which this info might be required and the acceptable methods of supplying the operator with this info. Operators must also take “reasonable steps” to ensure the customer info they have on file remains accurate.