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Website Privacy Policy

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Welcome to our website. If you continue to browse and use this website, you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern The Institute of Licensing’s (IoL’s) relationship with you in relation to this website. If you disagree with any part of these terms and conditions, please do not use our website.

Institute of Licensing is a “controller” as we are responsible for deciding how we hold and use personal information about you. Our company registration number is 4884548. We have a subsidiary company named Institute of Licensing Events which is registered with the ICO reg. no. Z178703X. Our registered office is Ridgeway, Upper Milton, Wells, Somerset BA5 3AH.

The term ‘IoL’ or ‘us’ or ‘we’ refers to the owner of the website whose registered office is 'Ridgeway, Upper Milton, Wells, Somerset, BA5 3AH. The term ‘you’ refers to the user or viewer of our website. This privacy policy sets out how IoL uses and protects any information that you give IoL when you use this website. A more detailed privacy policy which can be viewed here applies for IoL members and customers who opt to use IoL services other than the use of the website.

IoL is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement. IoL may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy is effective from June 2018.

Data protection principles

We will comply with data protection law. This says that the personal information we hold about you must be:

a) Used lawfully, fairly and in a transparent way.

b) Collected only for valid purposes that we have clearly explained to you and not used in any way that is incompatible with those purposes.

c) Relevant to the purposes we have told you about and limited only to those purposes.

d) Accurate and kept up to date.

e) Kept only as long as necessary for the purposes we have told you about.

f) Kept securely.

What we collect

We may collect, store and use the following categories of personal information about you:

How is your personal information collected?

We typically collect personal information about our service users through:

We may collect additional personal information about you in the course of your relationship with us.

How we will use information about you

We will only use your personal information when the law allows us to. Most commonly, we will use your personal information in the following circumstances:

g) Where we need to perform the contract we have entered into with you.

h) Where we need to comply with a legal obligation.

i) Where it is necessary for our legitimate interests (or those of a third party) and your interests and fundamental rights do not override those interests

Generally, we do not rely on consent as a legal basis for processing your personal data although we may do this when we are directly marketing to you outside of a business context or when collecting health information to enable us to make reasonable adjustments for you to access our training or events. You have the right to withdraw consent to marketing at any time by contacting us on The officer responsible for data protection is Sue Nelson who can be contacted direct on

Situations in which we will use your personal information

We need all the categories of information in the list above primarily to allow us to provide you with our services, perform our contract with you, maintain our register of members under company law and to enable us to comply with legal obligations. In some cases we may use your personal information to pursue legitimate interests of our own or those of third parties, provided your interests and fundamental rights do not override those interests. This includes:

Some of the above grounds for processing will overlap and there may be several grounds which justify our use of your personal information. For more information please contact our Executive Officer.


We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

The use of this website is subject to the following terms of use:

Website Disclaimer

The information contained in this website is for general information purposes only. The information is provided by the IoL and while we endeavour to keep the information up to date and correct, we make no representations or warranties of any kind, express or implied, about the completeness, accuracy, reliability, suitability or availability with respect to the website or the information, products, services, or related graphics contained on the website for any purpose. Any reliance you place on such information is therefore strictly at your own risk.

In no event will we be liable for any loss or damage including without limitation, indirect or consequential loss or damage, or any loss or damage whatsoever arising from loss of data or profits arising out of, or in connection with, the use of this website.

Through this website you are able to link to other websites which are not under the control of the IoL. We have no control over the nature, content and availability of those sites. The inclusion of any links does not necessarily imply a recommendation or endorse the views expressed within them. Every effort is made to keep the website up and running smoothly. However, the IoL, takes no responsibility for, and will not be liable for, the website being temporarily unavailable due to technical issues beyond our control.


You acknowledge that the copyright in and to this web site or any part of it belongs absolutely to the IoL or (as the case may be) any third party who has provided the material in question.

Except as permitted by these Conditions of Use, you are not entitled to copy or reproduce all or any part of the contents of this web site in any form, or to incorporate these web pages or any part of them in any other work or publication, or to distribute or copy these web pages for any purpose.

Permitted Use

You may download a single copy of any pages on this web site for private viewing and browsing off-line, and you may print a single hard copy of such web pages, in each case for your personal use only.


You may create a hypertext link to this web site on any other web site, provided that the link is to the home page of this web site and you make it clear as part of the link that the link is to the IoLs web site. We may withdraw this permission on notice to you, in which case you must remove that link. Where you have followed link from another web site to reach this web site, the IoL accepts no responsibility for that other web site or any statements, representations or information in that other web site.

Use this link to view our wider privacy statement