AI and Local Government: The Case for Workforce Upskilling – LocalGov Report

Local government is undergoing rapid digital transformation, powered by artificial intelligence (AI), data, and automation. Yet without significant investment in workforce upskilling, councils risk falling behind. A new report from LocalGov and Multiverse sets out how local authorities can build the skills, confidence, and culture needed to thrive in the AI era.

Councils embrace AI and digital innovation

Across the UK, local authorities are adopting AI, data analytics, and digital tools to deliver smarter public services. But the success of this transformation depends as much on people as on technology. The report, Digital Transformation, AI and Local Government: The Case for Workforce Upskilling, highlights how councils can close the digital skills gap that continues to limit progress.

Drawing on insights from Socitm, Multiverse, and case studies from councils nationwide, the report demonstrates how investment in staff capability boosts productivity, supports evidence-based decision-making, and improves service quality.

Key findings

• Upskilling is essential for successful AI adoption and smarter service delivery.
• Strong digital leadership and data-driven decision-making improve efficiency and resident outcomes.
• Councils must embed a culture of continuous learning and innovation.
• Targeted training helps bridge the public sector digital skills gap at all levels.
• Collaboration with partners such as Multiverse accelerates transformation.

Building confidence in data and AI

The report outlines practical strategies for AI adoption and workforce development, ranging from leadership programmes to applied learning and apprenticeships. By equipping staff with digital and data skills, councils can deliver faster, fairer, and more efficient services — transforming the resident experience while strengthening operational resilience.