Closing Date – 30th August 2026
Assistant Licensing Team Manager – South Norfolk and Broadland Councils
Location: Horizon Business Centre, Broadland Business Park, Peachman Way, Norwich, NR7 0WF
Application Deadline: Sunday, August 30, 2026
Salary Band: Band F £42,287 – £47,191
Hours: 37 hours per week
Contract Type: Permanent
Job Summary
We are looking for an experienced licensing professional to join us in a new management role within the Councils’ well-established Licensing Team. You will be involved in an A to Z of licensable activities, from Alcohol to Zoos, plus many more licence types in between.
Licensing plays a vital role in protecting the public and ensuring a fair and level playing field for businesses. Our aim is to drive high compliance through a robust but fair approach as a licensing authority, balanced with a business-friendly and commercial mindset. By promoting confidence amongst applicants and licence holders, we support positive growth and excellent customer satisfaction.
About the Role
Working closely with the Licensing Team Manager, you will support the delivery of complex licensing activities and provide direct line management for Assistant Licensing Officers. You will take ownership of day-to-day management responsibilities where allocated, represent the team in a lead officer role, and work collaboratively with internal and external customer-focused teams.
You will use project management methodologies to deliver workstreams that improve the customer journey for licensing applicants and enhance operational efficiency. This will include following change-control processes, ensuring improvements are embedded across the organisation, and aligning projects with organisational strategies and delivery plans.
The role involves conducting in-depth research to support business case development, collaborating across project networks, and sharing best practice and lessons learned.
You will also investigate and take appropriate action regarding breaches and alleged breaches of licensing law, ensuring compliance with licence conditions and, where necessary, gather evidence, prepare reports, and compile prosecution files.
You will represent the Licensing Team on specialist matters, respond to complex enquiries from applicants, businesses, the public and stakeholders, and provide informed advice on contentious licensing issues. In addition, you will support the Licensing Team Manager with policy reviews, drafting, consultations and publication requirements, while helping to ensure timely income recovery and, where appropriate, proportionate debt recovery action.
About You
With a degree (or equivalent qualification) in a relevant subject, or substantial equivalent experience, you will have extensive knowledge of relevant legislation and a proven ability to interpret and apply it effectively.
You will bring demonstrable experience of managing teams and/or projects within a complex environment, with the ability to achieve results through others and contribute as a key member of a management team in the delivery of specialist regulatory services. Politically astute, you will have significant experience of working closely with Elected Members and a wide range of stakeholders.
An effective communicator with strong verbal and written skills, you will have extensive experience of engaging with the public, often in challenging situations. You will be able to quickly analyse complex information, exercise sound judgement, and make informed recommendations based on your findings.
The role requires the ability to travel to multiple sites as part of your duties.
Closing Date: 30th August 2026 at 11.30pm
Interview Date: w/c 7th or w/c14th September 2026
Job Profile
Further Information
For further information about the role or our organisation, please don’t hesitate to get in touch with the recruiting manager, or the People Team as follows:
Sarah Harris, Licensing Team Manager
Email: sarah.harris@southnorfolkandbroadland.gov.uk