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Parliamentary inquiry launched into hospitality recruitment and retention Published Date: 03/05/2024

The All-Party Parliamentary Group (APPG) for Hospitality and Tourism is launching an inquiry into ‘recruitment and retention of staff in hospitality’.

The inquiry into ‘recruitment and retention of staff in hospitality’ will explore the reasons behind high vacancy rates, ask what more the sector can do and make a series of recommendations to government.

The APPG is seeking answers to the following questions:

  1. Retention

    Workers in hospitality roles often leave within a few months, and many within the first year. Does the industry have a retention problem? And, if so, why?

  2. Recruitment

    The industry has more than 100,000 vacancies and shortages have remained a persistent issue for businesses for several years. What are the barriers businesses are facing when it comes to recruitment and finding the staff they need?

  3. Perception of the sector

    One in five UK adults consider hospitality an appealing industry to work in – what can the sector and government do to change the perceptions of a sector that offers rewarding careers and rapid progression, to make the sector more appealing?

  4. Domestic recruitment

    Historically, hospitality has been able to fill vacancies with workers from overseas: as a sector how is the industry balancing the Government’s emphasis on encouraging business to utilise UK-born workers with the need to deliver a high-quality experience for customers and guests?

  5. Staff wellbeing

    The sector has introduced numerous initiatives to support the mental health and wellbeing of its staff, such as the Hospitality Wellbeing and Development Promise and Hoteliers’ Charter. How successful have these industry initiatives and action taken by businesses been, and what can be done?

  6. Zero-hour contracts

    As a sector, many hospitality business utilise zero-hour contracts, what impact do you think this has on the recruitment and retention of staff?