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Senior Manager – Licensing Birmingham, West Midlands (with hybrid working) Closing Date: 07/03/2023

The Benefits
- Salary of c£52,020 per annum
- Civil service pension, with an employer contribution rate of 27%
- Flexible working
- Hybrid working, specific guidelines are to be agreed with line manager
- 26 days holiday and option to buy up to five days extra annual leave

Joining us means joining an organisation that is certified as a Great Place to work, respects work-life balance, inclusive, and is completely dedicated to helping you achieve your full potential. Whether that’s through flexible working, really understanding how you work best or exposing you to real opportunities to challenge yourself, if you’re passionate about making your mark on the industry and on society, then we will help you do that.

Your Role:

As a Senior Manager, you will contribute to strategic planning, delivery, and leadership across the department. You will ensure delivery and performance is within budget and resources against ambitious deadlines and quality standards.

Your role will also involve:

  • Leading and/or contributing to the review, design, development and implementation of systems, including IT systems, data and business processes.
  • Effectively managing change and implementing the strategy and operational policies for licensing and in line with the business plan.
  • Developing and maintaining effective working relationships with other workstreams to ensure a coordinated approach to regulation and early sight of future policy changes.
  • Providing advice, guidance and support on complex licensing cases to Commissioners, colleagues and stakeholders. This will often involve leading on and taking responsibility for high profile cases, including preparation and presentation of relevant licence applications at Regulatory Panel hearings as required.
  • Internal and external stakeholder management, including but not limited to industry and legal representatives and high impact operators.
  • Ensuring MP enquiries and all complaints are dealt with to high standards, achieving deadlines, and liaising with relevant parties to resolve issues to foster a “right first time” culture.

About You:

  • Ability to lead, plan and manage the delivery of workstreams to agreed outcomes, deadlines and budgets.
  • A thorough understanding of workforce planning and control including forecasting demand.
  • Experience in managing and developing staff to improve business performance and build staff potential.
  • Passionate about the provision of the highest levels of customer service with proven ability to engage and communicate effectively taking account of diverse customer needs and requirements.
  • Experience of managing and embedding change.
  • Experience in a regulatory environment or similar with ability to make risk-based decisions.
  • Experience of identifying problems and their causes, developing solutions to address them.
  • Experience of developing, maintaining and making best use of effective stakeholder relationships, both internally and externally.

About Us:

Set up under the Gambling Act 2005, the Gambling Commission is committed to safeguarding the public against any detrimental impact brought about by gambling. We do this by keeping crime out, protecting children and vulnerable people and ensuring the commercial gambling industry is run fairly and openly. We work with the legal system, the public health system, community groups and the industry itself to understand how we can protect the interests of as many people as possible, as effectively as possible.

The closing date for this role is 7th March.

Link to apply: