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Terms & Conditions

Cancellation Policy – Training & Events

Event Booking Cancellations

Please note that for cancellations made less than 28 days before an event/training date the Institute of Licensing reserves the right to charge the full event/training fee. Any cancellations made after an invoice has been issued will be subject to an administration charge of £30. This is necessary to cover costs incurred by the Institute in relation to administration, catering, accommodation etc and will be particularly relevant for residential courses/training events where a significant proportion of the delegate fee is to cover the accommodation provided.

Event Cancellations

The Institute of Licensing reserves the right to cancel events or training where necessary and undertakes to do so at least 3 weeks prior to the course. We accept no liability for travel or accommodation costs incurred more than 3 weeks before an event. Where a course is cancelled less than 3 weeks in advance, the IoL will refund booked travel and accommodation at a standard rate only (i.e. 2nd class rail fare etc). Any claims must be supported by proof of booking and costs incurred.

Journal of Licensing - Contributions

The following sections provide information and guidance for article contributions to the Institute of Licensing’s publication: Journal of Licensing (JoL). This includes the style of commissioned and unsolicited articles as well as copyright guidelines.

Views expressed in the JoL are not necessarily the official views of the Institute of Licensing (IoL). All rights of reproduction, translation and adaptation are reserved for all countries.

The IoL accept no responsibility collectively or individually for the service of agencies or persons advertised or announced in the pages of the Journal.

General Information

Please submit articles by email as Word attachments, together with a brief biography. If you are using quotations, identify the sources and for references give full information. For any queries see the House Style document and/or contact the editorial team

An edited version of any article published in the JoL may also appear on the IoL website.

Please advise us if your article has been published or submitted to any other publication. If your article is accepted, you may be asked to revise it if necessary in order, for example, to shorten it or to clarify something. The article will be edited to some extent and you will not necessarily have the opportunity to change it or to approve the final version prior to publication.

Suggestions for articles and submissions are welcome, but these may be changed by the editorial team.

The editorial team reserves the right to edit/publish all materials submitted. Not all articles submitted are published.

Proposals for articles should be submitted and discussed with the editorial team, please email


Written contributions are accepted on the basis that the IoL is granted rights of use in the JoL in paper form and online on the IoL website.

Contributors may re-use material provided that the JoL is consulted and there is no conflict of interest.

Any permission to reproduce the material will be subject to the source of the article (author and JoL) being acknowledged. If you are not happy for your article to be used in this way, please advise us when submitting the article.

Members Code of Conduct - Disciplinary Procedures


  1. A Member shall be liable to disciplinary action if:
    • member is in breach of the Code of Ethics.
    • member has through his professional conduct acted in a way which is likely to bring discredit to the Institute.
    • member has failed to comply with instructions from the Disciplinary Panel.
  2. Instigation of disciplinary procedures:-
    • any person bringing to the attention of a Member of the Board, any fact or matter which may indicate that a Member may be liable to disciplinary action.

Every Member has a duty where it is in the public interest to do so, to report any facts or matters indicating that a Member may be liable to disciplinary action. Informal advice may be obtained from the local Regional Chair in relation to whether a matter is in the public interest. Where such matters are brought to the attention of a Member of the Board, they shall be referred to the Chairman who will instigate the procedures as outlined.

The Disciplinary Panel

  1. Where a matter is required to be dealt with under the disciplinary procedures, the Chairman shall refer the matter to a Panel (the Disciplinary Panel). The Panel will comprise of not less than 3 Members of the Board including the Chairman or a Vice Chairman. Members of the Panel are appointed at the discretion of the Chairman or in his absence a Vice Chairman.
  2. The Regional Chairman for the relevant Member shall not take part in the Panel, and any Board Members who may have a prejudicial interest shall declare the interest and exclude themselves from the Panel.
  3. The Panel shall, as soon as practicable, consider the allegation. In doing so, and at their absolute discretion, they may consider the information provided to them on referral or invite written or oral representation from the Member (or other parties) or make other further enquiries as they see fit.
    • Having considered the allegation, the Panel may:-
    • Dismiss the allegation as unproven.
    • Take no action.
    • Warn the Member as to future conduct.
    • Recommend remedial action to ken by the Member.
    • Invite the Member to resign membership from the Institute.
    • Revoke membership.
  4. The Panel shall notify the Member in writing of the decision within 5 working days of determination of the matter.
  5. The Chairman and Regional Chair shall be notified of the decision (in writing) as soon as practicable.

Right of Appeal

  1. The Member shall have a right of appeal to a 2nd (independent) Panel appointed by the Chairman (or a Vice Chairman if the Chairman is unavailable or excluded through a prejudicial interest / involvement in the original decision).
  2. A request for appeal (on relevant grounds) shall be made in writing to the Chairman within 21 days of the Member being notified of the decision.
  3. Grounds for an appeal shall be:-
    • That the decision of the Panel was not justified on the evidence available.
    • That additional evidence is available which could have materially affected the decision of the Panel.
    • That the Member will suffer particular and unwarranted hardship from the action to be taken on the decision of the Panel.
    • Another reason as considered relevant at the discretion of the Chairman.

Appeals Procedure

  1. The Member will be notified of the date, time and location of the proposed hearing, and shall be invited to attend to make oral representations to the Panel.
  2. The Member may (at the discretion of the Panel), choose to have additional representatives attend the hearing.
  3. Written representations may also be considered from any party relevant to the matter under consideration.
  4. The Panel shall determine the matter privately having heard / considered all the evidence available to them.
  5. The Panel shall notify the Member of the decision in writing, within 5 days of the hearing, and the Chairman of the Institute and relevant Regional Chair shall also be notified of the decision as soon as practicable.

Records of Hearings

  1. Full records of the hearing including the evidence under consideration, notes in relation to the hearing itself, and a record of the decision shall be made.
  2. The decisions of the Disciplinary Panel and Appeals Panel shall be reported to the Institute Board at the next available meeting.
  3. Records of the hearings and determinations shall be passed to the Company Secretary who will on behalf of the Institute, retain such records securely for a period of 5 years from the date of the hearing.

Records relating to previous matters may, at the discretion of the Disciplinary Panel or Appeals Panel form part of the evidence in considering a Members conduct.

Code of Ethics

The Board of the Institute of Licensing has approved the following Code of Ethics which IoL Members agree on (membership) application to abide by:

Act with integrity

Never put our own gain above the interests of our employers, clients or others to whom we have a professional responsibility. Respect their confidentiality at all times and always consider the wider interests of society in our judgements.

Always be honest and objective

Be objective, trustworthy and never deliberately mislead by withholding or misrepresenting information. Share the full facts with our employers, clients and others, making information as plain and intelligible as possible.

Keep up to date and act within our limitations

Ensure through professional development that we are up to date with current law and practice for the licensing disciplines in which we specialise. Be aware of the limits of our competence and do not be tempted to work beyond these. Never commit to more than we can deliver.

Be accountable for all our actions

Take responsibility for our actions and do not blame others if things go wrong.

Set a good example and treat others with respect

Remember that both our public and private behaviour could affect our own and the Institute of Licensing's reputation. Never discriminate.

Have the courage to make a stand

Act if we suspect a risk to safety, illegality or malpractice of any sort.

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